Citizens today demand greater online services, streamlined to meet their needs. Government is seeking to meet this challenge by engaging the services of Deloitte Barbados in conjunction with the e-government Unit, Ministry of the Civil Service to:
1. Define the e-government mission and vision with an associated e-government future state model;
2. Develop recommendations on an appropriate e-governance model;
3. Create an implementation roadmap for the master plan; and
4. Achieve an estimate of the budgetary requirements for implementation.
The team held a series of workshops with Information Communication Technology (ICT) professionals, permanent secretaries and NGO’s to inform on the creation of a road map for digital government.
The expected outcomes of the project will enable Government to foster greater online services for business and citizens while reducing redundancies, eliminating waste and building greater efficiencies. In addition, it is anticipated that customers will have 24/7 access to government services. This is to be achieved through the development and prioritising of six pillars required for digital government. These include: -
• ICT and technology enablers;
• Process efficiency;
• Digitally focused work force and culture;
• Citizens and business centric digital solutions;
• Service innovation across channels; and
• Cyber security, data sharing and privacy, as well as protection legislation.
It is envisaged that this will result in greater information sharing across Ministries and Departments.
The final consultation will take place early this year and government will be one click closer to digital government.